DOLPHIN TOURS BAHIA BALLENA S.A.Policies: Terms & Conditions: Ø This tour is not recommended for pregnant women.Ø All children over 12 years old pay normal fare.
Ø Children from 4 to 11 years old apply for child fare.
Ø Children under 3 years have free fare.
Ø Land transportation is not included in all our tours.
Ø All reservations must be paid 100%, to guarantee the reservation at least one week before arrival.
Ø If the reservation is canceled in less than 24 hours, you must pay the total amount of the reservation.
Ø Cancellations made more than 24 hours in advance of the previous day: there is a refund. Applies only for whale watching tours.
Ø The Caño Island, Corcovado and Mangroves tour that has been canceled in less than 7 days, all the money is not returned. Reservation operating expenses apply.
Ø Any cancellation or modification of your reservation must be sent to the email: email@example.com or WhatsApp: +506 8854-3022
Ø We do not guarantee that the animals can be observed every day during the tours, since they are wild animals in their natural habitat and although the tour takes place during the ideal season for observing certain animals, it is not always safe to see them.
Ø There is no refund of money in case of not being able to see marine life and wild animals during the tour.
Ø Dolphin Tours is not responsible for the loss of objects, blows or accidents beyond our control that may occur during the excursions.
Ø All passengers must abide by the safety regulations given by the guide and the captain during the tour.
Ø Pets are not allowed on tours.
Ø This tour is not recommended for children under one year of age.
Ø It is recommended to buy some type of medicine if you suffer from vertigo or dizziness.
Ø The company does not offer any type of medication to any customer.
Ø It is forbidden to consume alcoholic beverages and smoke during the tour